Privacy Policy for Luxury Silk Strands Ltd

Effective Date: May 2025

At Luxury Silk Strands Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (luxurysilkstrands.co.uk), make a purchase, or interact with us. We aim to be transparent and ensure your data is handled responsibly under the UK GDPR and Data Protection Act 2018.

1. What information do we collect?

We may collect the following information when you use our website or services:

• Personal Details: Your name, email address, phone number, and shipping address when you place an order for our ethically sourced Vietnamese Remy hair bundles, frontals, or closures.
• Payment Information: Billing details (e.g., card information) processed securely via our payment provider (we don’t store this directly).
• Website Usage: Information like your IP address, browser type, and pages visited, collected through cookies to improve your experience.
• Communications: Any details you share when you contact us (e.g., via email or contact form) about our products or services.

2. How do we use this information?

We use your data to:

• Process and deliver your orders for hair bundles, frontals, and closures.
• Communicate with you about your purchase, including order confirmations and shipping updates.
• Improve our website and services by understanding how you use it (e.g., via cookies).
• Send you marketing emails about new hair products or promotions (only if you opt in—you can unsubscribe anytime).
• Comply with legal obligations, such as tax or financial reporting.

3. How do we protect your information?

We take your privacy seriously and use secure methods to protect your data:

• Your information is stored on encrypted servers.
• Payment details are processed through trusted third-party providers (e.g., Stripe or PayPal) and are not stored by us.
• We limit access to your data to only necessary staff, who are trained in data protection.

4. Who do we share your information with?

We may share your data with:

• Delivery Partners: To ship your hair products (e.g., Royal Mail or couriers).
• Payment Processors: To securely handle transactions.
• Legal Authorities: If required by law (e.g., for tax purposes). We will never sell your data to third parties for marketing purposes.

5. Cookies and Tracking

We use cookies to enhance your experience on our website:

• Essential Cookies: Help the site function (e.g., remembering your cart items).
• Analytics Cookies: Track how you use the site so we can improve it (e.g., Google Analytics). You can manage cookie preferences through your browser settings or our cookie consent pop-up.

6. How long go we keep your data?

We keep your personal information only as long as necessary:

• Order data (e.g., name, address) is retained for 6 years to comply with UK tax laws.
• Website usage data (e.g., analytics) is kept for up to 2 years.
• If you unsubscribe from marketing emails, we’ll delete your email from our marketing list promptly.

7. What are your rights?

Under UK law, you have rights over your data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to fix incorrect information.
• Deletion: Request we delete your data (unless we’re required to keep it for legal reasons).
• Opt-Out: Unsubscribe from marketing emails at any time. To exercise these rights, email us at [insert email address] or use our contact form. We’ll respond within 30 days.

8. Third-Party Links. 

Our website may include links to third-party sites (e.g., payment processors). We’re not responsible for their privacy practices, so please review their policies before sharing information.

9. Changes to this Policy. 

We may update this Privacy Policy as our business grows. Any changes will be posted on this page, and we’ll notify you via email if significant. Check back regularly for updates.

10. Contact Us.

If you have questions about this Privacy Policy or how we handle your data, please reach out:

• Email: brad@luxurysilkstrands.co.uk